Returns & Refunds

We want you to have a smooth and happy shopping experience.

1. Our Return & Refund Policy

At Kalyana Vasthra, operated by
Kalyana Designs, we take care to ensure that
your saree reaches you in good condition.

If you receive a product that is damaged, defective, incorrect,
or materially different from what you ordered, please contact
us as soon as possible so that we can review the issue and
assist you.

Important:
Please inspect your parcel as soon as you receive it.
For damaged, defective, or incorrect products, photographs
or an unboxing video may be requested to help us verify
the issue.

2. Return Window

Return requests must be submitted within
7 days of delivery.

Requests submitted after the applicable return period may not
be accepted unless otherwise required by applicable law.

3. Products Eligible for Return

A return may be considered in the following situations:

• The product received is damaged.
• The product has a manufacturing defect.
• You received the wrong product.
• The product received is materially different from the product ordered.
• Another issue is approved by Kalyana Designs after review.

4. Return Conditions

To be eligible for a return:

• The return request must be made within the applicable
  return period.
• The saree must be unused and unworn.
• The product should not have been washed, altered,
  stitched, damaged, or otherwise used.
• Original packaging, tags, labels, and accessories
  should be retained wherever applicable.
• The product must be returned in an acceptable condition
  after approval from Kalyana Designs.

5. Non-Returnable Situations

Returns may not be accepted for products that:

• Have been used, worn, washed, altered, stitched, or
  damaged after delivery.
• Are returned without the original packaging, tags, or
  accessories where applicable.
• Have been damaged due to improper handling or storage
  by the customer.
• Are returned after the applicable return period.
• Have been customized or altered according to customer
  instructions, where applicable.

6. Colour & Product Variations

We make reasonable efforts to display saree colours accurately
on our website. However, colours may appear slightly different
depending on your mobile, computer screen, display settings,
lighting conditions, and photography.

Minor variations in fabric texture, weaving, print, embroidery,
border, or finishing may occur and may not necessarily be
considered a defect.

7. How to Request a Return

To request a return, please contact us using the details
provided below.

Please provide:

• Order number
• Your name
• Registered mobile number
• Reason for the return
• Clear photographs of the product
• Unboxing video, if available or requested

Our team will review the request and inform you whether the
return is approved and provide further instructions.

8. Return Shipping

If the return is approved because the product was damaged,
defective, incorrect, or materially different from what was
ordered, Kalyana Designs may arrange or reimburse return
shipping as appropriate.

For other return requests, return shipping charges may be the
responsibility of the customer, subject to our approval and
applicable law.

9. Refunds

Once an approved returned product is received and inspected,
we will inform you about the status of your refund.

If the refund is approved, the applicable amount will be
processed through the original payment method or another
appropriate method agreed upon with the customer.

The time required for the refund to appear in your account
may depend on your bank, card issuer, UPI provider, payment
gateway, or other financial institution.

10. Refund Amount

The refund amount will depend on the circumstances of the
return and the applicable policy.

Original shipping charges may not be refundable unless the
return is due to an error or issue attributable to Kalyana
Designs or otherwise required by applicable law.

11. Damaged or Incorrect Products

If your parcel arrives damaged or you receive an incorrect
product, please contact us promptly after delivery.

We may request photographs, videos, packaging details,
shipping labels, or other information to investigate the
issue with our team or delivery partner.

12. Exchanges

Exchanges may be offered subject to product availability and
approval by Kalyana Designs.

If the requested replacement product is unavailable, we may
offer another appropriate resolution, such as a refund,
subject to the circumstances of the order and applicable law.

13. Cancellation

If you wish to cancel an order, please contact us as soon as
possible.

Cancellation may not be possible once an order has been
packed, shipped, or otherwise processed.

14. Failed Delivery & Refused Parcels

Customers are responsible for providing an accurate delivery
address and reachable contact number.

If an order is returned to us because of an incorrect address,
repeated delivery failure, refusal to accept the parcel, or
other reasons attributable to the customer, additional
shipping or handling charges may apply before any
re-shipment or refund is considered.

15. Policy Changes

Kalyana Designs may update this Returns & Refunds Policy
from time to time to reflect changes in our business,
products, services, or applicable legal requirements.

The updated policy will be published on this page.

16. Contact Us

For return, exchange, cancellation, or refund enquiries,
please contact us:

Kalyana Designs

Address:
242, Shivpark Soc., Near Madhav Shopping Centre,
Godadara Naher Road, Godadara,
Surat – 395010

Phone / WhatsApp:

+91 98247 79591

Email:

kalyanavasthra1176@gmail.com

GSTIN:
24AFGPN1401D1Z7

Last Updated: August 2026