Returns & Refunds

1. Our Return & Refund Policy

At Kalyana Vasthra, operated by Kalyana Designs, we take care to ensure that your saree reaches you in good condition.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible so that we can review the issue and assist you.

2. Return Window

Return requests must be submitted within 7 days of delivery.

Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

3. Products Eligible for Return

A return may be considered in the following situations:

• The product received is damaged.
• The product has a manufacturing defect.
• You received the wrong product.
• The product received is materially different from the product ordered.
• Another issue is approved by Kalyana Designs after review.

4. Return Conditions

5. Non-Returnable Situations

Returns may not be accepted for products that:

• Have been used, worn, washed, altered, stitched, or damaged after delivery.
• Are returned without the original packaging, tags, or accessories where applicable.
• Have been damaged due to improper handling or storage by the customer.
• Are returned after the applicable return period.
• Have been customized or altered according to customer instructions, where applicable.

6. Colour & Product Variations

We make reasonable efforts to display saree colours accurately on our website. However, colours may appear slightly different depending on your mobile, computer screen, display settings, lighting conditions, and photography.

Minor variations in fabric texture, weaving, print, embroidery, border, or finishing may occur and may not necessarily be considered a defect.

7. How to Request a Return

To request a return, please contact us using the details provided below.

Please provide:

• Order number
• Your name
• Registered mobile number
• Reason for the return
• Clear photographs of the product
• Unboxing video, if available or requested

Our team will review the request and inform you whether the return is approved and provide further instructions.

8. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or materially different from what was ordered, Kalyana Designs may arrange or reimburse return shipping as appropriate.

For other return requests, return shipping charges may be the responsibility of the customer, subject to our approval and applicable law.

9. Refunds

Once an approved returned product is received and inspected, we will inform you about the status of your refund.

If the refund is approved, the applicable amount will be processed through the original payment method or another appropriate method agreed upon with the customer.

The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

10. Refund Amount

The refund amount will depend on the circumstances of the return and the applicable policy.

Original shipping charges may not be refundable unless the return is due to an error or issue attributable to Kalyana Designs or otherwise required by applicable law.

11. Damaged or Incorrect Products

If your parcel arrives damaged or you receive an incorrect product, please contact us promptly after delivery.

We may request photographs, videos, packaging details, shipping labels, or other information to investigate the issue with our team or delivery partner.

12. Exchanges

Exchanges may be offered subject to product availability and approval by Kalyana Designs.

If the requested replacement product is unavailable, we may offer another appropriate resolution, such as a refund, subject to the circumstances of the order and applicable law.

13. Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been packed, shipped, or otherwise processed.

14. Failed Delivery & Refused Parcels

Customers are responsible for providing an accurate delivery address and reachable contact number.

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or other reasons attributable to the customer, additional shipping or handling charges may apply before any re-shipment or refund is considered.

15. Policy Changes

Kalyana Designs may update this Returns & Refunds Policy from time to time to reflect changes in our business, products, services, or applicable legal requirements.

The updated policy will be published on this page.

16. Contact Us

For return, exchange, cancellation, or refund enquiries, please contact us:

Last Updated: August 2026